4 Day Capacity Board Overview:
The 4 Day Capacity Board was created to moderate and fill your upcoming service schedule. This module is what the marketing manager and call center manager will use to determine outbounding campaigns along with how aggressive the marketing departments PPC bidding by business units should be. The dispatch fee can also be adjusted by department based on capacity.
In this module you can use call count to determine capacity however the more accurate and standard view will go off job type and will audit past data every 3 months to determine how long each type of job generally takes a technician to complete.
Another tab will allow you to look 3 weeks out for installation departments.
Departments who utilize:
All call takers should have the board up at all times. This board dictates not only the dispatch fees per day but will also allow them to see if certain jobs can be completed by other business units; ex. Gas Line repairs often can be run by both the Plumbing and Heating departments.
The Call Center Manager should utilize this board to determine the outbounding strategy. Scripts can be pre populated per department.
The Marketing Manager should view this board daily to best determine PPC spending. If you outsource PPC an auto-generated report can be emailed to the vendor.
Other Benefits:
Data of how often each day is filled to desired capacity is tracked and my company uses this for a performance bonus within the call center.
If you currently have a “set it and forget it” PPC campaign as most do this will instantly save you thousands.
API & Kitchen Sync Connections:
- Service Titan API
- Call Log Module
- Google My Business API
